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Ring ring ringphone call phone call7/6/2023 Free calling offered in the United States only. The ring-u business telephone service does not include high-speed Internet or broadband service which is required for operation. Learn more by reading the FAX Configuration page on our WiKi.Įven more helpful information can be found on our WiKi ( here). pdf and email them, or route the fax calls to a physical FAX machines by utilizing a Grandstream HT801. However, ring-u supports T38 FAX reception and can either convert those faxes to. (yes this happens)īy default, a ring-u phone system is not set up to receive faxes. We do have a 72 hour policy in order to protect businesses from losing service if the cancellation was in error. You can cancel at any time by calling customer service. If you’ve found that we’re not the right fit, you have no obligation to continue your subscription. You can also purchase different numbers so that customers and colleagues can reach different segments of your business quickly and easily. If you have a lot of extensions but only need the ability to have a few people on the phone at any given time, you can have far fewer lines than extensions. We have separated lines, extensions, and numbers, so that we only charge for what you need. Many businesses have a main number, a FAX number, and a back line that often rings the bosses phone directly, bypassing the digital receptionist. Ī phone number is a way to call in to the phone system. Internal (extension to extension) calls are unlimited.Īn extension is simply a phone or other telecom device on your system such as a FAX machine or a virtual extension (calls forwarded to an external number, such as a cellular phone). With 5 lines you can have up to 5 people on the phone (with outside callers) at the same time. What’s the difference between a Line, Extension, and Phone Number?Ī line can be best explained as the ability to have an active phone call. Not with ring-u! We charge you per line and you can have as many as you need or as few as 2, and you can have up to 200+ extensions (depending on equipment), without increasing your bill. You will need to add money to your ring-u wallet in order to place international calls since we are a pre-paid service. We have extremely competitive international rates that start as low as 2¢ a minute. The reason is simple: With any VOIP service such as ours you can not make an emergency call if your internet is down. For absolute safety every business should maintain either a true land line or have cellular phones present for emergency calling. We have done all we can to ensure the reliability of our service, but since ring-u relies on an internet connection, we do not consider our E911 to be a suitable substitute for all of our customers. We enforce this on a case by case basis in the event that a subscriber is clearly abusing the service (i.e. It is indeed! Any usage inside the limitations of our Terms and Conditions is eligible for unlimited calling. We will alert you when the transfer is complete so that you can cancel your previous service. While this is going on, keep the service with your current provider active, and have them forward calls to your temporary ring-u number. How do people reach me? Can I transfer my existing number?Ībsolutely! At the time of initial setup, ring-u will supply you with a temporary phone number and walk you through the transfer process. In the event that we are not able to contact your Hello Hub, calls will be routed to the number you have provided. This can be a mobile phone, Google Voice number, or even a traditional land line. We provide the ability to forward phone calls to a backup number. What happens if we lose internet access? Do we need a backup phone number? You will also need extensions, which can be IP desk phones such as the Grandstream GXP 1625, or can even be your cellular phone. This is the “brain” of the system and is often called a PBX. The ring-u phone system is all centered around the Hello Hub. First you will need a high speed high quality internet connection.
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